Operations & Program Manager, Implementation

1Password(1 month ago)

HybridFull TimeManager$146,082 - $190,132 (estimated)Customer Experience

About this role

The Operations & Program Manager, Implementation at 1Password is responsible for driving key operational initiatives that enhance the onboarding and activation processes for customers. This role involves collaborating with cross-functional teams to streamline workflows, implement new systems, and improve service packages, all aimed at optimizing the customer journey from onboarding through deployment. Additionally, the manager will evaluate and refine tools and processes, ensuring the Implementation team is equipped to deliver value effectively as the organization scales. Strong project management, data analysis, and communication skills are essential for success in this dynamic, fast-paced environment.

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Required Skills

Operations Management
Program Management
Customer Onboarding
Workflow Optimization
Cross-Functional Collaboration
Data Analysis
Project Management
Communication Skills
Change Management
Systems Implementation

+7 more

About 1Password

1password.com

1Password is a leading password management and security solution that provides a comprehensive platform for both personal and business users. The service allows users to securely store and access passwords, credit cards, and sensitive information across multiple devices, enhancing digital security and productivity. In addition to its core password management functionality, 1Password offers advanced features such as Extended Access Management, Device Trust, and SaaS spend management, making it a trusted choice for over 175,000 businesses and millions of families worldwide. The platform aims to eliminate security risks associated with credential theft and shadow IT by providing users with robust, user-friendly tools for managing access to applications and devices.