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Operations Readiness Program Manager at Mercury - ApplyBlast

Operations Readiness Program Manager

Mercury

2 months ago

3.9 on Glassdoor

New York, New York, United States

Onsite

Full Time

Manager

21 applicants

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About this role

The Operations Readiness Program Manager at Mercury will coordinate and improve operational readiness activities for customer support initiatives, ensuring smooth launches, tooling updates, and process changes. The role partners cross‑functionally with Support, Product, Risk, Engineering, and Enablement to manage roadmaps, dependencies, communications, and post‑launch analysis, driving continuous improvement of operational systems.

Responsibilities

Coordinate operational readiness activities across customer support initiatives
Lead readiness planning for product launches, workflow changes, and tooling updates
Maintain centralized roadmap and track dependencies for support‑impacting initiatives

Skills

About Mercury

mercury.com

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

2017

View Profile

Mercury is a fintech bank built for startups and tech-forward businesses, offering business checking and savings, cash management, virtual and physical cards, and integrated payments. It emphasizes an API-first platform and developer-friendly tools for automation, payouts, and treasury workflows, plus integrations with accounting and treasury software. Mercury operates through partner banks to provide FDIC-insured accounts and adds features like team controls, compliance tooling, and venture-focused services that appeal to fast-growing companies.