Operations Service Technician I

Lumos

1 month ago

4.7 on Glassdoor

High Point, NC

Onsite

Full Time

Junior

1 applicant

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About this role

An Operations Service Technician at Lumos is an entry-level field role supporting the delivery and reliability of 100% fiber-optic internet to homes and businesses. The position focuses on onsite work to enable and maintain network and customer-premises connectivity while coordinating with the Service Operations Center. Technicians contribute to Lumos' mission to expand fiber access across its service areas.

Skills

Qualifications

High School DiplomaDriver's License

About Lumos

lumos.com

Lumos builds the Autonomous Identity Platform — a cloud‑first identity governance and access management solution that discovers and governs access across SaaS apps to eliminate sprawl and "identity fatigue." The platform leverages agentic and LLM-based AI (Albus) to automate joiner/mover/leaver lifecycle flows, self‑service app requests, access reviews, AI role‑mining, identity analytics and SaaS management from a single console. Founded in 2020 and used by customers including Prosper Marketplace and Mars, Lumos aims to reduce help‑desk tickets, tighten least‑privilege controls, accelerate provisioning, and cut SaaS spend while improving security and compliance.