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Operations Specialist, AI Enablement at Bumble Inc. - ApplyBlast

Operations Specialist, AI Enablement

Bumble Inc.

1 month ago

2.7 on Glassdoor

London, England, United Kingdom

Hybrid

Full Time

Junior

0 applicants

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About this role

Bumble Inc. is seeking an Operations Specialist, AI Enablement to join the CX & Trust team, focusing on improving AI-powered customer experience and moderation systems. The role involves evaluating AI interactions against company policies, maintaining quality standards, and providing actionable insights to enhance system reliability and member trust. This position supports Bumble's mission to foster healthy and equitable relationships through responsible AI implementation.

Responsibilities

Conduct quality reviews of AI-powered customer conversations and automated moderation decisions
Analyze policy enforcement gaps and nuanced cases to identify inconsistencies and improve AI systems
Perform accurate case labelling and maintain golden sets to support AI model training and evaluation

Skills

About Bumble Inc.

bumble.com

Headquarters

Austin, Texas, United States

Company Size

501-1000 employees

View Profile

Bumble is a women-forward social networking company best known for its dating app, Bumble Date, which empowers women by requiring them to make the first move in connections. The platform also includes Bumble BFF, a mode for finding friends and expanding social circles. Bumble is focused on helping people build meaningful and authentic relationships, and is available globally as a mobile app.