Operations Supervisor
GlobalLinker(3 months ago)
About this role
The Operations Supervisor at InteLogix is responsible for overseeing the operation of remote customer service agents and supporting senior leadership in maintaining service quality and compliance. The role acts as a liaison between front-line representatives and management, ensuring operational standards, productivity tracking, and continuous improvement across agent teams.
Required Skills
- Coaching
- QA Monitoring
- Performance Management
- KPI Reporting
- Team Leadership
- Timecards
- Attendance Tracking
- Training
- Communication
- Escalation Handling
+2 more
About GlobalLinker
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