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Operations Supervisor at Manulife - ApplyBlast

Operations Supervisor

Manulife

4 months ago

3.9 on Glassdoor

Quezon City, Philippines

Hybrid

Full Time

Senior

0 applicants

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About this role

The Operations Supervisor for Group Benefits CSC oversees daily operations of the benefits customer service team, ensuring service level agreements are met through effective staff management, performance evaluation, and process optimization. This role involves coaching team members, handling live escalations, analyzing quality control reports, and driving recruitment strategies while maintaining a culture of excellence.

Responsibilities

Manage daily operations to meet service level agreements

Skills

Qualifications

Effective performance review ratingComprehensive product knowledge of group benefits

About Manulife

manulife.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

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Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.