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Operations Support Technician – Technical Writer at Leidos - ApplyBlast

Operations Support Technician – Technical Writer

Leidos

3 months ago

3.9 on Glassdoor

Norfolk, VA

Onsite

Full Time

Senior

0 applicants

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About this role

Leidos is seeking an Operations Support Technician to support the Navy-Marine Corps Intranet under the NGEN SMIT program. This role involves serving as an escalation point for Tier I and II service desk agents, managing network and software troubleshooting, and maintaining service level requirements. The position requires liaising with engineering teams, reporting outages, and mentoring staff on operational reporting processes.

Responsibilities

Monitor service desk traffic and ensure SLR compliance
Serve as escalation point for tier one and two agents
Resolve software and network issues for clients
Maintain operational reporting and broadcast outage information
Mentor staff on self-serve reporting and documentation

Skills

Qualifications

DoD Secret ClearanceUS CitizenshipDoD 8570 IAT Level II

About Leidos

leidos.com

Headquarters

Reston, Virginia, United States

Company Size

10001+ employees

Founded

1969

View Profile

Leidos is a Fortune 500 science and technology company that delivers solutions at the intersection of national security, health, and critical infrastructure, serving defense, federal government, intelligence, and commercial markets. With a global workforce of approximately 47,000, the company provides capabilities across AI, cybersecurity, digital modernization, mission software, space, maritime, managed health, and energy infrastructure. Leidos partners with government agencies and large enterprises to deliver mission-critical innovations that address complex national and global challenges.