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Operations Technology Service Coordinator at Accenture - ApplyBlast

Operations Technology Service Coordinator

Accenture

4 months ago

3.9 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

The Operations Technology Service Coordinator provides Level 1 triage and first-line Operational Technology (OT) support within a mining Integrated Operations Center (IOC). The role involves monitoring safety and production alarms, executing standard operating procedures, and collaborating with field teams to ensure stable industrial operations. Candidates must troubleshoot connectivity issues, manage incident tickets, and maintain up-to-date runbooks while adhering to strict site safety protocols.

Responsibilities

Monitor OT metrics and triage safety-critical alarms
Execute standard operating procedures and maintenance tasks
Manage incident tickets with accurate categorization and evidence
Coordinate with field teams for rapid issue resolution
Maintain IOC runbooks and shift handover documentation

Skills

Qualifications

Diploma or Degree in Computer ScienceMinimum 1 year of experience in IT/OT supportKnowledge of permit-to-work processesFamiliarity with NIST CSF or ISA/IEC-62443Experience with mining or heavy industry environments

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.