Operator Representative I, MGB Digital Communications Center

The Operator Representative I supports the Mass General Brigham Digital Communications Center by managing incoming and outgoing calls, including patient information inquiries, paging requests, and emergency code activations. This role ensures efficient and courteous customer service within a 24/7 call center environment while maintaining confidentiality and adhering to established protocols. The position requires strong multitasking abilities and effective communication skills to thrive in a fast-paced healthcare setting.