OPS ENG MANAGER I
BBVA(1 month ago)
About this role
Rol enfocado en maximizar la satisfacción y el ciclo de vida del cliente mediante una estrategia de servicio robusta en BBVA. La posición gestiona la operación del Contact Center y los procesos de retención para minimizar el churn dentro del marco de la banca responsable e inclusiva del grupo.
Required Skills
- KPI Monitoring
- NPS
- CSAT
- FCR
- Pool Management
- Escalation Management
- Training Programs
- Digital Transformation
- Ticket Resolution
- Budget Management
+4 more
About BBVA
bbva.comThe latest banks and financial services company and industry news with expert analysis from the BBVA, Banco Bilbao Vizcaya Argentaria.
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