About this role
The Ops Sup Analyst 2 is an intermediate-level operations support role at Citi responsible for providing day-to-day operational support and driving continuous process improvements to increase efficiency. The role serves as a subject matter expert and backup to the Stakeholder Services Manager, ensuring alignment with Citi's operations infrastructure and service levels. It requires strong interpersonal communication and stakeholder engagement across the organization.
Required Skills
- Customer Service
- Process Improvement
- Stakeholder Management
- Quality Monitoring
- Coaching
- Data Analysis
- Excel
- PowerPoint
- Communication
- Project Management
+4 more
Qualifications
- Bachelor’s Degree
- Advanced English
About Citi
citi.comCitibank offers multiple banking services that help you find the right credit cards, open a bank account for checking, & savings, or apply for mortgage & personal loans.
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