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Ops Support Specialist at Citi - ApplyBlast

Ops Support Specialist

Citi

4 months ago

3.6 on Glassdoor

Pune, Maharashtra

Onsite

Full Time

Junior

0 applicants

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About this role

The Ops Support Specialist 5 provides day-to-day operations support, serving as a liaison between operations staff, relationship managers, and clients. Responsibilities include maintaining records, resolving customer inquiries, supervising escalated issues, and facilitating training for staff. The role aligns with Citi's operations infrastructure while ensuring compliance with strict laws and regulations governing the business.

Responsibilities

Maintain and retrieve operational records and documentation
Resolve customer inquiries and supervise escalated issues
Communicate daily with management on productivity indicators
Facilitate staff training and support business area approvals
Drive compliance with laws, rules, and regulations

Skills

Qualifications

High School Diploma or Equivalent

About Citi

citi.com

Company Size

1-10 employees

Founded

2025

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Citibank offers multiple banking services that help you find the right credit cards, open a bank account for checking, & savings, or apply for mortgage & personal loans.