Order Management Specialist ,Gilbert, AZ

Hims(2 months ago)

Gilbert, ArizonaOnsiteFull TimeJunior$42,534 - $57,787 (estimated)OPERATIONS

About this role

The Order Management Specialist at Hims & Hers in Gilbert, AZ is responsible for day-to-day processing of customer orders, driving resolution of order issues, and ensuring data accuracy across various systems. This role acts as a liaison between on-site operations and the Order Management team, collaborating with Pharmacy, Fulfillment, and other departments to identify and solve operational challenges impacting order fulfillment. The position also involves maintaining documentation, contributing to trend analysis, and supporting process improvements to enhance the patient experience.

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Required Skills

Order Issue Resolution
Data Accuracy
Process Improvements
Cross-Functional Collaboration
On-Site Support
Relationship Building
Order Management Resources
Team Collaboration
Customer Support
Operations Experience

+7 more

Qualifications

Certificate as Pharmacy Technician desirable, but not required
3+ years of relevant experience
Customer Support and/or Operations experience
Experience in Telehealth and/or Pharmacy a plus

About Hims

www.hims.com

Hims is a healthcare company that provides online access to a variety of health and wellness products. Specializing in men's and women's health, Hims offers treatments for conditions such as hair loss, erectile dysfunction, and skincare through a convenient telehealth platform. By combining licensed healthcare professionals with affordable, high-quality products, Hims aims to make healthcare more accessible and destigmatize health issues that many face. With a focus on user experience and privacy, the company serves a growing market of consumers seeking discreet and easy-to-use health solutions.