Order Qualification Representative

The Order Qualification Representative ensures accurate and timely processing of patient orders for Positive Airway Pressure (PAP) devices by reviewing documentation, verifying insurance requirements, and entering patient information into the electronic medical record system. This role involves collaborating with referral sources and the sales team to obtain missing documentation, providing patients with accurate coverage information, and maintaining current knowledge of insurance policies and workflows. Representatives answer inquiries courteously, meet key performance metrics, and support compliance with all regulatory and company standards.