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Order to Deliver Agent at Roche - ApplyBlast

Order to Deliver Agent

Roche

1 month ago

4.1 on Glassdoor

Sant Cugat del Vallès, Catalonia, Spain

Onsite

Full Time

Medior

0 applicants

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About this role

The Order to Deliver Agent plays a pivotal role in the Supply Chain team within the Order to Cash area, combining daily order processing with direct customer service and commercial price validation. This position involves collaborating with external clients and internal teams to resolve logistics claims, eliminate price discrepancies, and ensure accurate order fulfillment. The role focuses on providing excellent customer service while driving digitalization and process improvements within the Order to Deliver workflow.

Responsibilities

Execute accurate manual and automated customer order entry in SAP
Proactively identify and resolve price discrepancies between customer POs and SAP price conditions
Take full ownership of incoming customer calls and claims regarding delivery issues

Skills

About Roche

roche.com

Headquarters

Basel, Basel-Stadt, Switzerland

Company Size

10001+ employees

Founded

1896

View Profile

As a pioneer in healthcare, we have been committed to improving lives since the company was founded in 1896 in Basel, Switzerland. Today, Roche creates innovative medicines and diagnostic tests that help millions of patients globally.