OSC Contact Center Representative, Tier I
Internships(17 days ago)
About this role
The Program Coordinator II at the Office of the State Controller serves as a first point of contact in the OSC Contact Center. The role involves assisting state employees, HR administrators, and vendors with questions related to benefits, HR issues, payroll, and the Fiori HR/Payroll System, providing customer support and data validation.
Required Skills
- Customer Service
- Data Entry
- Call Center
- HR Systems
- Payroll
- Benefits Administration
- Time Management
- Communication Skills
- Data Validation
About Internships
pa.govThe Commonwealth of Pennsylvania (pa.gov) is the official state government portal that centralizes access to services, news, and information for residents, businesses, and visitors. It links users to hundreds of agencies and programs—covering benefits, licensing and permits, taxes, public safety, health resources, employment, and more—along with forms, publications, and contact details. The site provides online tools for transactions (renewals, payments, applications) and delivers updates on public policy, emergency alerts, and state initiatives. Designed for accessibility and ease of use, pa.gov aims to streamline interactions with government and improve transparency across the Commonwealth.
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