Out of Hours Coordinator

The Out of Hours Coordinator role involves being the first point of contact for customers, families, and care professionals, providing advice, reassurance, and practical support through a busy telephone and online system. The position requires assessing situations, taking appropriate action, and ensuring seamless handovers to relevant teams while managing workloads and coordinating support for Reablement Support Workers. This fast-paced role demands strong communication, organizational, and problem-solving skills to deliver positive outcomes for those in need.