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Outbound Call Center Rep at CVS Health - ApplyBlast

Outbound Call Center Rep

CVS Health

4 months ago

3.2 on Glassdoor

Hybrid

Full Time

Junior

0 applicants

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About this role

As a Member Engagement Coordinator, this role involves contacting members of Medicare Advantage and Medicaid health plans via a dialer system to offer and schedule free healthcare evaluations. Candidates will adhere to strict scripts, manage daily productivity metrics, and handle appointments while maintaining high professional standards and HIPAA compliance.

Responsibilities

Make an average of 50 outbound calls per hour using an auto dialer
Schedule free in-home or virtual healthcare evaluations for members
Adhere to approved scripts while professionally handling customer rebuttals
Monitor daily performance metrics such as dials and appointment targets
Report member complaints and escalations immediately to managers

Skills

Qualifications

High School Diploma

About CVS Health

cvshealth.com

Headquarters

Woonsocket, Rhode Island, United States

Company Size

10001+ employees

Founded

1963

View Profile

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.