Outbound Concierge Specialist

The Outbound Concierge Specialist proactively contacts consumers who have submitted service inquiries through online lead-generation channels to verify their needs, assess eligibility, and connect them with appropriate service providers. This role serves as the first human touchpoint in the consumer journey, engaging prospects quickly to deliver a professional, concierge-level experience. Success is measured by speed-to-contact, qualification accuracy, successful provider transfers, and customer satisfaction.