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Outbound Customer Service Repesentative at SWBC - ApplyBlast

Outbound Customer Service Repesentative

SWBC

5 months ago

2.9 on Glassdoor

Texas

Onsite

Full Time

Junior

0 applicants

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About this role

This role involves providing customer service support for loan portfolios to financial institutions, insurance agents, and borrowers by assessing collateral protection insurance coverage and identifying uninsured loans. Key tasks include resolving service calls, updating loan insurance information, and preparing and mailing insurance policies. The position contributes directly to SWBC's mission by ensuring excellent customer service and product integrity through accurate data entry and account maintenance.

Responsibilities

Resolve inbound and outbound service calls regarding collateral protection insurance
Research and verify loan insurance information for accurate updates
Enter insurance data into computer systems with precision and timeliness
Prepare and mail insurance policies and proof of insurance requests
Refer complex client complaints to appropriate resources for resolution

Skills

About SWBC

swbc.com

Headquarters

San Antonio, Texas, United States

Company Size

1001-5000 employees

Founded

1976

View Profile

SWBC offers financial solutions for individuals, businesses, and financial institutions. We have you covered with personal and business insurance, mortgages, and wealth management.