Outbound Customer Service Representative

The Outbound Customer Service Representative coordinates and executes outbound freight shipments for customers, focusing on Eastbound Mainland, Guam, and Inter-Island movements. This role serves as the primary communication link between customers, warehouse operations, dispatch, carriers, and internal billing teams to ensure accurate and timely freight processing. The position requires maintaining strong attention to detail, ensuring proper shipment setup, documentation accuracy, and timely issue resolution from pickup through final delivery.