Questrade Financial Group
The Overnight Client Support Specialist (Equity, Option, Crypto) serves as the primary technical authority for advanced market instruments and traditional securities during Questrade's overnight and extended market hours. This role focuses on achieving First Contact Resolution for complex digital asset, equity, and options inquiries while ensuring seamless operational continuity across multiple trading venues. The specialist independently owns the client journey, resolving technical, trade, and margin issues to support diverse client trading activities.
Questrade is a Canada-based online brokerage that provides self-directed trading and managed investment solutions for retail investors. It supports registered accounts (RRSP, TFSA), margin and cash accounts, and offers trading in equities, ETFs, options and fixed income via web and mobile platforms. Questrade also operates Questwealth Portfolios (a robo-advisor/managed portfolio service) and supplies research tools and educational resources. Investors choose Questrade for its competitive fees, user-friendly platforms, and alternatives to big-bank brokerage offerings.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Questrade Financial Group.
7% below the average for this role