Overnight Communication Operator | PBX Agent

The Overnight Communication Operator, also known as a PBX Agent, is responsible for professionally answering and directing all internal and external calls, handling guest requests, and ensuring timely communication between hotel departments. This role is essential in creating a positive first impression, maintaining efficient communication, and delivering courteous, accurate, and timely service to all guests and associates. The position requires strong communication, computer, and organizational skills, along with the ability to work a variety of shifts, including weekends and holidays.