Overnight Guest Experience Associate

Placemakr(1 month ago)

Phoenix, AZOnsiteFull TimeJunior$37,500 - $37,500Guest Services

About this role

The Overnight Guest Experience Associate at Placemakr serves as the primary overnight point of contact for guests and residents, ensuring a safe, welcoming, and seamless stay experience. Based on-site at the Phoenix property, this role operates between 10pm and 8am, handling guest communications, check-in/check-out audits, and various overnight administrative tasks. The position supports Placemakr’s mission of combining hospitality and residential living by upholding high service standards during overnight hours. It requires someone who can work independently while embodying the company’s core values and community norms.

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Required Skills

Customer Service
Night Audit
Guest Relations
Verbal Communication
Written Communication
Conflict Resolution
Team Collaboration
Time Management
Problem Solving
Systems Proficiency

+10 more

Qualifications

CPR Certification

About Placemakr

placemakr.com

Placemakr operates apartment-hotels that combine apartment-style comfort with hotel convenience, offering fully furnished residences for flexible short- and long-term stays. They place properties in prime urban locations and provide hotel-like services and amenities alongside the space and privacy of an apartment. Bookings are geared toward travelers, corporate clients, and relocators who need turnkey, flexible housing solutions. Placemakr emphasizes convenience, modern design, and flexible stay options as alternatives to traditional hotels or leases.