Parcel Refunds and Returns Manager

The Parcel Refunds and Returns Manager is responsible for the strategic development, optimization, and ongoing performance of the George.com and third-party returns experience. This role leads the transformation of the returns operating model by translating customer insights, data, and market trends into actionable improvements that drive customer satisfaction, operational efficiency, and commercial performance. The position involves overseeing multiple development initiatives, building strong cross-functional relationships, and managing a high-performing team focused on continuous improvement.