## GreatAmerica Financial Services – Account Support Advisor **Company Overview** GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, principle‑centered business philosophy, and team‑based operating approach are key to our success and growth. --- ### Position Summary As an **Account Support Advisor** you will manage a variety of incoming interactions to assist our customer base, including End User interactions, collections, and customer relations within granted authority levels. Typical inbound inquiries may involve invoicing, taxation, agreement terms, updating account information, and payment terms. You will also handle payment processing, transfers & assumptions, and calculation/explanation of end‑of‑term options. Key attributes: - Provide accurate, personable responses to customer inquiries, complaints, and requests. - Meet team and company goals while following The GreatAmerica Principles and Experience Standards. --- ### Primary Responsibilities - Handle inbound customer service interactions with a goal of **one‑call resolution**. - Deliver professional oral and written correspondence to internal and external customers and cross‑functional teams. - Use a consultative approach to identify appropriate solutions. - Understand the various agreement types and end‑of‑term processes for each. - Consistently meet or exceed daily core responsibilities. - Complete basic team tasks. - Follow account security procedures for all interactions. - Communicate effectively with fellow ASAs to coordinate workflow and coverage needs. --- ### Required Qualifications | Category | Details | |----------|---------| | **Education** | High School graduate or equivalent | | **Experience** | Customer service experience preferred | | **Computer Skills** | • Microsoft Office Suite
• Salesforce experience desired | | **Other Requirements** | • Detail‑oriented
• Ability to multi‑task
• Decision‑making & collection skills
• Cross‑training
• Time management
• Accountability
• High level of written and verbal communication
• Customer‑oriented
• Complaint resolution
• Ability to resolve mathematical errors | --- ### Benefits & Perks #### Financial Benefits - Competitive compensation - Monthly bonuses for eligible employees - 401(k) with company match - Annual profit sharing - Paid time off #### Health, Well‑being, and Family Planning - Paid vacation (starting at 80 hrs annually for first‑year employees) - Paid sick days (10 per year, with conversion option for unused time) - 10 paid holidays per year - Gym reimbursement - Health, dental, and vision insurance - Short‑term and long‑term disability - Company‑paid life insurance - Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) - Employee Assistance Program - Parental leave #### Education & Career Planning - Tuition assistance - Networking opportunities - Leadership development opportunities #### Additional Perks - Paid parking - Service awards - Hybrid work arrangements - Business‑casual environment - Strong organizational culture focused on you! --- > **Note:** Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa. **If your experience aligns closely, please apply.** We value diverse backgrounds and new perspectives. Learn more and submit your application at: [www.greatamerica.com/careers](http://www.greatamerica.com/careers)