Part-Time Customer Support Representative (3 Month Contract)
Shakepay
About this role
A Part-Time Customer Support Representative (3-month contract) at Shakepay provides frontline support for Canadian users of the Shakepay platform. The role emphasizes delivering accurate, empathetic service while maintaining operational consistency and supporting company growth. This remote position requires flexible availability with a higher initial weekly commitment during onboarding.
Skills
About Shakepay
shakepay.comShakepay is a Canadian cryptocurrency platform and mobile app that lets users buy, sell, and send Bitcoin and Ethereum. It targets everyday Canadians with a simple, mobile-first interface and fast funding options like Interac e-Transfer, plus recurring buys and peer-to-peer transfers. Shakepay emphasizes easy onboarding and low-friction trading while providing tools such as price alerts and instant transfers to help users manage crypto. It’s positioned as a beginner-friendly way for Canadians to access and move digital assets.
Recent company news
Business WireCanada’s Leading Bitcoin Platform, Shakepay, Closes $44M CAD (842BTC) in Series A
Jan 20, 2022
Payments DiveMarqeta partners with ShakePay to offer a crypto card
Apr 20, 2021
FortunlyShakepay vs. Coinbase: Crypto Exchange Comparison
Dec 31, 2024
BetaKitShakepay bolsters regulatory standing with CIRO membership
Jan 9, 2025
The Globe and MailFederal budget 2025: Plan for stablecoin rules to usher in Canada’s ‘digital dollar era,’ advocates say
Nov 5, 2025
About Shakepay
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Shakepay.
Salary
$41k – $57k
per year
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