Part-Time Customer Support Representative (3 Month Contract)
Shakepay FR(4 months ago)
About this role
A Part-Time Customer Support Representative (3-month contract) at Shakepay provides frontline support for Canadian users of the Shakepay platform. The role emphasizes delivering accurate, empathetic service while maintaining operational consistency and supporting company growth. This remote position requires flexible availability with a higher initial weekly commitment during onboarding.
Required Skills
- Customer Support
- Chat Support
- Email Support
- Troubleshooting
- 2FA
- Mailgun
- Twilio
- KYC
- Account Verification
- Document Review
+10 more
About Shakepay FR
shakepay.comShakepay is a Canadian cryptocurrency platform and mobile app that lets users buy, sell, and send Bitcoin and Ethereum. It targets everyday Canadians with a simple, mobile-first interface and fast funding options like Interac e-Transfer, plus recurring buys and peer-to-peer transfers. Shakepay emphasizes easy onboarding and low-friction trading while providing tools such as price alerts and instant transfers to help users manage crypto. It’s positioned as a beginner-friendly way for Canadians to access and move digital assets.
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