(Part-Time) Representative - Service Desk I

This part-time role provides 24/7 technology support as the first point of contact for IU Health team members, handling common issues like EHR access, workstation troubleshooting, and password resets. The position requires delivering professional, empathetic customer service while following established resolution and escalation policies. Team members document incidents accurately, review AI-generated ticket categorizations, and ensure HIPAA and security compliance. The role involves using IT Service Management tools like ServiceNow and learning from senior colleagues through mandatory training.