Participant Liaison Field Representative

The Participant Liaison Field Representative ensures optimal service delivery to participants, participant-hired workers, IRIS Consultant Agency staff, and Department of Health Service staff by resolving escalated problems and analyzing team data to drive performance results. This role directs exemplary customer service, manages escalations, and maintains office functionality while ensuring compliance with state and regulatory requirements. The position requires strong communication skills, proficiency with basic computer programs, and the ability to work independently in a service setting.