Parts Manager

The Parts Manager leads and manages the branch parts department to support external and internal customers while maximizing customer satisfaction and gross profit. This role is responsible for executing process discipline to maintain optimized inventory, driving profitable parts growth, and ensuring accurate financial administration. The position requires fostering a customer-focused culture, resolving escalations, and partnering with service leadership to manage parts constraints and repair order accuracy. Success in this role involves maintaining safety standards, managing inventory health, and leading the parts team through hiring, training, and performance management.