Patient Access Representative

This role serves as a primary point of contact for high-volume inbound calls and referral/authorization requests, processing internal and external referrals to ensure timely and appropriate patient care. The position involves verifying eligibility, securing benefit coverage determinations, and guiding network steerage while maintaining accurate, payer-compliant authorizations. The role requires strong communication skills to interact with physicians, insurance companies, and internal departments to resolve referral issues and support health promotion.