Patient Access Representative

This on-site position at Henry J. Austin Health Center in Trenton, NJ, involves professionally responding to patient telephone inquiries and managing front desk registration for healthcare services. The role requires cross-training to perform functions in both the Call Center and Front Desk based on company needs, ensuring accurate patient intake, insurance verification, and seamless transitions to clinical departments. Representatives are responsible for maintaining confidentiality, scheduling appointments, and providing excellent customer service to patients and team members.