Patient Access Supervisor

About this role

Responsibilities

• Provide direct supervision and leadership oversight of Patient Access Leads and front office staff
• Model patient experience expectations and ensure team is adhering to the patient experience expectations
• Analyze Patient Access performance metrics (Callbacks, Bedside, NPS, RQA, etc.), identify trends, and implement staffing or process adjustments in partnership with leadership
• Maintain an appropriate Front Desk Receptionist environment that is friendly and respectful
• Ensure training quality and consistency for new and existing staff through oversight of Leads and training processes