Patient Access Supervisor

The Patient Access Supervisor oversees day-to-day operations of the call center and front desk to ensure patients receive timely, accurate, and courteous registration, insurance verification, sliding-fee screening, and scheduling services. This position directly supervises Patient Access staff, coordinates staffing and workflows, and supports a smooth front-end revenue cycle while maintaining excellent customer service and compliance with organizational and payer requirements. The role involves training staff, monitoring key performance indicators, and handling escalated patient concerns in a hybrid Federally Qualified Health Center environment.