Patient Account Representative, Lead

Charlie Health Behavioral Health Operations(3 years ago)

RemoteFull TimeMedior$44,000 - $60,000Billing / Revenue Cycle

About this role

This role is responsible for researching and resolving denied insurance claims to reduce timely filing issues and prevent claims from rolling into 90-day accounts receivable. The position focuses on identifying payer trends and working with payers and internal teams to resolve systemic denial issues. It supports Charlie Health’s mission to expand access to behavioral healthcare via efficient revenue cycle operations.

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Required Skills

Denials Management
Appeals
Clinical Documentation
Payer Relations
Claims Processing
AR Management
Medicaid
HIPAA
Communication
Organization

+4 more

About Charlie Health Behavioral Health Operations

charliehealth.com

Charlie Health is a telehealth mental health provider that delivers virtual intensive outpatient programs (IOP) and outpatient care for adolescents and young adults. They combine evidence-based individual and group therapy, family coaching, care navigation, and medication management to treat conditions like anxiety, depression, eating disorders, and substance use. Services are delivered by licensed clinicians via remote care designed to keep young people engaged at home and in school. Charlie Health also partners with schools, payers, and employers to expand access to youth-focused behavioral health.