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Patient Account Representative at Guidehouse - ApplyBlast

Patient Account Representative

Guidehouse

3 months ago

3.2 on Glassdoor

Birmingham, Alabama, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Patient Account Representative provides customer service by handling inbound calls, resolving patient account inquiries, and coordinating with internal departments to ensure accurate claim processing and account management. The role emphasizes first‑call resolution, professional communication, and adherence to compliance and documentation standards.

Responsibilities

Answer inbound customer service calls and perform outbound follow‑up
Resolve patient account issues and resubmit corrected claims
Escalate complex matters to supervisors or subject matter experts
Communicate with internal departments to ensure proper account handling
Maintain accurate documentation and achieve first‑call resolution goals

Skills

About Guidehouse

guidehouse.com

Headquarters

Mclean, Virginia, United States

Company Size

10001+ employees

Founded

2018

View Profile

Guidehouse is a leading advisory firm that specializes in integrating commercial and public sector solutions to tackle complex challenges faced by clients. As a unique scaled advisory organization, it leverages insights from both government and commercial perspectives within its various industry segments. Guidehouse provides a range of technology and managed services, focusing on key sectors such as healthcare, financial services, defense, and infrastructure. The firm is recognized for its innovative approach to problem-solving, which combines strategic expertise with practical implementation.