Patient Accounts Rep-Call Center

The Patient Accounts Rep-Call Center assists self-pay patients with payment needs, including setting up and obtaining payments for services rendered by EvergreenHealth. This role utilizes strong customer service skills to deliver an excellent patient experience while providing first-level support in a dynamic call center environment. Responsibilities include processing payments, reviewing patient accounts, updating demographics and insurance information, and conducting financial assistance screenings. The position also involves resolving patient disputes, coordinating with insurance providers, and maintaining accurate documentation in the EMR system.