Patient Accounts Representative

The Patient Account Representative at Saint Luke's Health System reviews and audits billing charges, manages accounts receivable, and resolves medical claim errors for physician clinics. Key duties include troubleshooting charge issues, responding to patient billing inquiries, posting payments, and correcting denied insurance claims through appeals and resubmissions. The role requires competency in ICD, CPT, and HCPCS coding, as well as familiarity with NCCI edits and bundling rules.