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Patient Advocate at Loyola Medicine - ApplyBlast

Patient Advocate

Loyola Medicine

3 months ago

3.1 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

A Patient Advocate at St. Mary Medical Center serves as a liaison between patients, visitors, and hospital leadership to ensure a smooth patient journey and resolve service quality issues. The role involves investigating and managing complaints, intervening in crisis situations, and collaborating with clinical teams to promote exceptional service and patient rights. This position requires adherence to federal regulations like HIPAA and CMS guidelines while fostering a culture of compassion and respect.

Responsibilities

Investigate and manage patient complaints and grievances
Intervene in crisis situations to negotiate resolutions
Collaborate with clinical teams to improve patient experience
Ensure compliance with federal healthcare regulations
Act as the face of service recovery for the hospital

Skills

Qualifications

High School DiplomaBachelor's Degree PreferredAssociate's Degree Preferred

About Loyola Medicine

loyolamedicine.org

Headquarters

Maywood, Illinois, United States

Company Size

5001-10000 employees

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Loyola Medicine is a not-for-profit health system providing comprehensive medical care across its hospitals and outpatient facilities in Illinois, including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. The organization offers urgent and specialty care, telehealth visits, online scheduling, patient portal access (MyChart), and streamlined access to medical records and billing.