Virtual Front Office
The Patient Care Representative works remotely full-time to assist patients across the United States with scheduling appointments, answering non‑clinical questions, and providing support through phone and digital channels. The role involves handling patient calls, de‑escalating issues, guiding users through the practice website or app, and collaborating with the concierge team to improve the overall patient experience.
Virtual Front Desk is a visitor management SaaS that replaces or augments a traditional reception with a virtual front desk and digital check‑in app. The platform streamlines visitor intake and helps organizations address staffing shortages by enabling remote reception and automated workflows. Prospective customers can book a demo and start a free 30‑day trial to get started quickly.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Virtual Front Office.
31% below the average for this role