Patient Concierge

About this role

Responsibilities

• Engage patients politely and compassionately during interactions
• Perform check‑in, consent, registration, and real‑time eligibility verification
• Provide waiting‑room concierge service and assist with kiosk check‑in
• Manage practice opening/closing, cleanliness, mail, cash reconciliation, and fax processing
• Support team by addressing in‑basket messages and time‑sensitive scheduling requests