Patient Contact Center Representative I - Billing / Collections - Mon - Fri 10:00am - 6:30pm - Remote - MUST live in Georgia
Northeast Georgia Health System(22 days ago)
About this role
The Customer Service I Representative handles high-volume inbound and outbound patient phone calls related to patient collections, supporting patient financial services. The role involves researching account details, documenting all interactions, and referring accounts to bad debt agencies when necessary. The position works within established scripts and processes to resolve patient inquiries and meet quality, productivity, and collection performance standards.
Required Skills
- Patient Collections
- Bad Debt
- Call Center
- ACD
- Account Research
- Documentation
- Communication
- Problem Solving
- Scripting
- Systems Navigation
+1 more
Qualifications
- High School Diploma
- GED
- CPAR
- CMA
- CPB
- AHIMA
About Northeast Georgia Health System
nghscareers.comNortheast Georgia Health System (NGHS) is dedicated to improving the health and quality of life of the people of Northeast Georgia.
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