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Patient Escalation Specialist at CVS Health - ApplyBlast

Patient Escalation Specialist

CVS Health

2 months ago

3.2 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Patient Escalation Specialist works on the Patient Engagement and Escalation Team to conduct outreach to patients who cannot engage with the care model or are working with another provider. The role involves telephone communication, documenting interactions in electronic medical records, and helping patients find appropriate primary care settings while maintaining HIPAA compliance.

Responsibilities

Execute patient outreach via telephone
Document patient interactions in electronic medical records
Collaborate with care team to define goals and resolve cases

Skills

About CVS Health

cvshealth.com

Headquarters

Woonsocket, Rhode Island, United States

Company Size

10001+ employees

Founded

1963

View Profile

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.