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Patient Experience Assistant at San Juan Regional Medical Center - ApplyBlast

Patient Experience Assistant

San Juan Regional Medical Center

4 months ago

3.3 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

A Patient Experience Assistant at San Juan Regional Medical Center serves as an integral patient advocate who collaborates with healthcare teams to manage complaints and monitor regulatory trends. The role focuses on improving the patient experience by maintaining standards, gathering service data, and facilitating service recovery efforts while ensuring compliance with privacy regulations.

Responsibilities

Advocate for patients and manage organizational complaints
Monitor regulatory requirements and trend complaint data
Maintain HIPAA and privacy standards in daily operations
Produce reports for oversight committees on patient satisfaction
Monitor deadlines for complaint completion and gather information

Skills

Qualifications

Heartcode Basic Life Support Certification

About San Juan Regional Medical Center

sanjuanregional.com

Headquarters

Farmington, New Mexico, United States

Company Size

1001-5000 employees

Founded

1910

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San Juan Regional Medical Center is your community hospital in Farmington, New Mexico, offering exceptional healthcare services to the Four Corners region. As the region’s largest healthcare provider, we deliver a wide range of personalized, quality services including primary care, specialty care, surgery, 24-hour emergency care as a Level III Trauma Center and inpatient services. Dedicated to the health and wellbeing of our community since 1910.