Patient Experience Associate (Front Desk) - Halethorpe

The Front Desk Associate serves as the first point of contact for patients at the medical center, responsible for greeting visitors, managing check-in and check-out processes, and handling appointment scheduling and insurance verification. This role requires maintaining patient confidentiality, collecting co-payments, and utilizing the Electronic Health Record system to ensure smooth office operations and high-quality patient service. The associate collaborates with clinical staff and team members to address patient concerns and support overall center efficiency.