Siloam Hospitals Group
The Patient Experience Department Head at Siloam Sriwijaya Hospital in Palembang leads the development and execution of patient experience strategies to ensure consistent, high-quality care across all service areas. This role involves overseeing patient feedback collection and analysis, driving continuous improvement initiatives, and managing personalized services for priority patients. The position also focuses on leading and developing a patient experience team to foster a culture of empathy, innovation, and service excellence.
Siloam Hospitals is Indonesia’s largest private hospital network, operating a nationwide chain of hospitals and clinics that deliver comprehensive medical and surgical care. The group provides emergency services, advanced diagnostics, and specialist centers such as cardiology, oncology, orthopedics, and maternity care. Siloam emphasizes patient-centered, high-quality clinical care and safety, supported by multidisciplinary teams and modern facilities. It also pursues digital health and community-focused programs to improve access and continuity of care across Indonesia.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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