Patient Experience Specialist 1, Full Time

Alumni Network Job Board(2 months ago)

Miami, FLOnsiteFull TimeMedior$74,149 - $100,161 (estimated)Patient Experience

About this role

The Patient Experience Specialist at UHealth serves as a patient-facing representative focused on improving overall patient satisfaction and experiences within the academic medical center. The role supports handling patient feedback, concerns, and grievances in alignment with institutional and regulatory guidelines and collaborates with clinical and administrative teams. This position contributes to creating a healing environment and advancing process improvements across the health system.

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Required Skills

Service Excellence
Communication
Documentation
Conflict Resolution
Active Listening
Empathy
Microsoft Office
Confidentiality
Prioritization
Investigation

+2 more

Qualifications

Bachelor's Degree (Preferred)
3 Years Relevant Experience (Preferred)

About Alumni Network Job Board

miami.edu

The University of Miami is a private research university in Coral Gables, Florida, serving more than 16,000 students from around the world. It is a vibrant, diverse academic community focused on teaching and learning, the discovery of new knowledge through research, and service to the South Florida region and beyond. UM offers a wide range of undergraduate, graduate, and professional programs with an emphasis on interdisciplinary scholarship, innovation, and community engagement.

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