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Patient Experience Specialist at University of Miami - ApplyBlast

Patient Experience Specialist

University of Miami

30 days ago

3.8 on Glassdoor

Miami, Florida, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Patient Experience Specialist serves as a bridge between patients and the health system, providing support and assistance for patient experience concerns and complaints. This role involves reviewing complex feedback, collaborating with clinical and administrative colleagues, and ensuring that grievances are handled according to internal and external guidelines to optimize patient satisfaction. The specialist also contributes to creating a peaceful healing environment and identifying opportunities for process improvement.

Responsibilities

Review and resolve complex patient feedback and complaints
Conduct daily patient rounds to collect confidential documentation
Collaborate with clinical and administrative colleagues to optimize outcomes

Skills

About University of Miami

miami.edu

Headquarters

Miami, Florida, United States

Company Size

1001-5000 employees

Founded

1952

View Profile

The University of Miami is a private research university in Coral Gables, Florida, serving more than 16,000 students from around the world. It is a vibrant, diverse academic community focused on teaching and learning, the discovery of new knowledge through research, and service to the South Florida region and beyond. UM offers a wide range of undergraduate, graduate, and professional programs with an emphasis on interdisciplinary scholarship, innovation, and community engagement.