Patient Experience Specialist

The Patient Experience Specialist advances a culture of patient- and family-centered care across Centralus Health by leading the design, implementation, and evaluation of strategies to enhance the human experience for patients, families, and team members. This role supports organizational priorities through data-informed improvement initiatives, leader coaching, and the integration of service excellence principles aligned with the organization's mission and values. The position partners with the Chief Experience Officer to drive enterprise-wide patient experience strategies and performance improvement.