Patient Family Relations Specialist, Float
Brigham and Women(1 month ago)
About this role
The Patient Family Relations Specialist at Mass General Brigham serves as a liaison between patients, families, and hospital staff to acknowledge and respond to feedback and support patient rights. The role primarily supports MGH with occasional coverage at BWH and Faulkner and contributes to a patient- and family-centered culture. The position reports to the Senior Manager, Patient and Family Relations and operates within an evolving change management environment.
Required Skills
- Patient Advocacy
- Complaint Management
- Conflict Mediation
- Investigations
- Communication
- Documentation
- Data Tracking
- Regulatory Compliance
- Interpersonal Skills
- Microsoft Office
Qualifications
- Bachelor's Degree in Social Work, Psychology, or Human Services (Preferred)
About Brigham and Women
brighamandwomens.orgBrigham and Women’s Hospital is one of the top hospitals in America with more than 790 beds, and a premier teaching hospital of Harvard Medical School. Learn more.
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